Like many of the lesser known mystery shopping companies, LRA keeps a low profile and has mystery shopping as just a small part of their total business model. LRA Worldwide, with headquarters outside of Philadelphia, has provided onsite assessments in the hospitality and related industries since 1980. They have worked in 125 countries and very…
Company Overview: Founded in 1994 in Wisconsin by registered nurse Kristin Baird, this company specializes in the healthcare industry in the United States. For clients it “seeks to help transform your culture and shape the patient experience.” To improve the delivery of healthcare services it offers training and seminars in addition to mystery shopping. Shops…
We just got a press release from SurfMerchants, publishers of the Sassie and Presto mystery shopping software platforms. They’ve just announced their plans for new software that could change the industry dramatically. Businesses will be able to order “spot check” mystery shops with the press of a few buttons. Here’s what they sent us: John…
Fixed Link: AboutFace Mystery Shopping Company Overview: This MSPA member company was founded in 2005 and is based in New Jersey. The stated aim of Mystery Shopper Pros is to help clients improve their business by providing feedback about their business from shoppers. It serves the automotive, retail and restaurant industries in the United…
Company Overview: Ocean Road Consulting is a privately owned training, human resource consulting and mystery shopping firm. It is based in Bluffton, SC. New shoppers can register at Ocean-Road-Consulting.com MSM talks with Patricia Licata, PhD, Founder: MSM: After spending over a decade in high-level executive positions in corporate America, you founded New Heights Consulting Partners,…
Grass Roots America filed for bankruptcy on April 23rd, 2015. Meanwhile, their parent company, the Grass Roots Group announced the opening of a new office in Spain. The Grass Roots Group claims nearly $500 million in annual revenue. They are in turn largely owned by the publicly traded company WPP, which paid $66 million to…
Company Overview: ACE Mystery Shopping is a privately owned mystery shopping company, headquartered in Warrensburg, MO. They service a broad range of industries, with clients in the US, Canada and Puerto Rico. The business enjoys an A+ rating with the Better Business Bureau. New shoppers can register at http://www.acemysteryshopping.com/. MSM talks with Julie Simbro, CEO,…
Company Overview: ICU Associates is based in Milford, Massachusetts. Information about the history of this company on the internet is sparse. The earliest reference found was in 2003. In 2005 it was purchased by LP Innovations, Inc., a loss prevention company. Since then, ICU has operated as the mystery shopping division of LP Innovations. ICU…
The Grass Roots Group closed their Grass Roots America division on March 31st, 2015, leaving mystery shoppers wondering if they will be paid. Since that time, many mystery shoppers have received payment for their assignments. However, shoppers are still reporting they are owed money. The Grass Roots Group has not sent official communication to these…
Company Overview: This is a family business started in 1994 by Beverly Gleason and her two daughters, Tiffany Gleason, and Trish Overton. From their office in Knoxville Tennessee they started small, serving nearby businesses. Today they serve a wide variety of industries including restaurants, banks, and healthcare in the United States and Canada. This MSPA…
Overview: Presto Insta-Shops was created by the makers of SASSIE with the goal of providing shops, which were faster, easier and simpler for everyone involved. Just as the name implies, it allows for instant program creation, instant shopper sign-up, instant self-assign, instant surveys, instant review and almost instant payment (within days). John Hsu, Co-Founder of…