Overview: Customer Impact was founded by Mark Green, Scott Hiller and Clay Torro in 2008. Previously, the Trio had worked/and Founded Speedmark Information Services Inc. In 2008, Market Force purchased Speedmark Inc. The Trio of Green, Hiller and Torro, then developed Customer Impact in 2008. The Trio stayed in close touch with Market Force, until…
Overview: Jancyn Mystery Shopping Company (Jancyn Inc.) has been in business for 35 years, founded in 1980. Based in San Jose, California, this company has clients and shops located in all 50 states in the U.S. and Canada. Shoppers are known as “Service Assessors” and are considered part of the “Customer Experience Program.” There are…
I started mystery shopping two weeks ago after reading an article about it. I have a day job and am just looking for a bit of side income and a way to pay for lifestyle things so I can take that line out of the household budget. When starting something new, I tend to obsess…
Overview: In 1991, in Madison, Wisconsin, Beyond Hello was created by Gary Godding and Christopher Warzynski, who both, 23 years ago, dreamed up an idea that would help improve businesses. This concentrated around helping improve the customer experience for their future clients. They would do this by creating a dynamic mystery shopping company. Beyond Hello…
Overview: Confero was created in 1986 and has since grown, and covers assignments in the 50 U.S., Canada, Mexico, China, Europe, Puerto Rico, Guam and Japan. They have over 130,000 shoppers. Currently Elaine Buxton serves as President. The total leadership combined offers 55 years of combined experience. Confero also works with Nevada for conducting mystery…
How long have you been mystery shopping? My first assignment was in April of 2005. I decided it was too much work (as many newbies do!) for the amount of money I made. I did not do another until 2013 when I had some spare time, needed some extra money and decided to start back up. …
Overview: TrendSource was co-founded by Rodney Moll, in 1989, over 25 years ago. The business moved to San Diego, California, where Mr. Moll retained the titles of Co-Founder, Chairman, CEO, President and Executive Chairman of the Board. After further research, James Caltrider is currenly/ presently named President and CEO. My facts show the company incorporated…
Overview: Second-to-None Mystery Shopping has been in business for over 25 years. Founded by Jeff Hall in 1989 in Ann Arbor, Michigan. Second-to-None (STN) serves clients that have from 50 to 5,000 business locations (each), from across the United States and Canada. STN focuses on customer experience solutions, along with data and analytics with timely…
Overview: Since quite a few mystery shops can include auditing as part of the assignment, either covert or revealed, I think it’s important to review auditing, either by itself or combined with a mystery shop, as a major part of the mystery shopping industry. Project Variations: There are many kinds of audits: vitamin store audits,…