Mystery Shopper Magazine

 Overview: A Customer’s Point of View, Inc. (ACPVIEW) is a privately owned corporation founded in 1997 and headquartered in McDonough, GA. The company provides mystery shopper services, service discrimination testing, customer service and telephone evaluations and training throughout the US. According to the business’ website, ACPVIEW services the retail, food service, transportation, utility and housing industries and government agencies.

A Customer’s Point of View owner, Evelyn Arnette, is a private investigator, licensed in the State of Georgia. In response to clients’ requests to investigate situations uncovered during mystery shops, investigations were added to the company’s service menu.

A Customer’s Point of View has earned an A rating with the BBB, showing one complaint, which was resolved and closed, within the last 12 months.

New shoppers can apply at http://www.acpview.com/mystery_shoppers.htm.

How to Get Assignments: According to the ACPVIEW website, once a shopper’s application is approved, if there are assignments in their area, they will be able to login into CS ShopPro, and view the requirements, instructions and forms for each shop. Shops are self-assign.

Types of Assignments and Pay: In the past 12 months, ACPVIEW has posted transit, fast food, casual dining, retail and customer service phone and visit shops on the Mystery Shop Forum job board. The phone shop fees are $7.00 and the retail and customer services assignments pay $15.00 with reimbursement for required purchases. The food shops ranged from $5.00 to $7.00, with an additional amount offered for food reimbursement.

Reportedly, shoppers are paid within 45 days after report acceptance. All payments are disbursed through PayPal.

Reporting: A Customer’s Point of View uses their own proprietary software platform, CS ShopPro. Important note: Only Microsoft’s Internet Explorer is compatible with CS ShopPro. No shoppers’ comments describing the reporting experience, could be found.

What Others Have to Say: After researching shopper forums for the last several years, there has been virtually nothing of note to report.

Conclusion: Using “no news is goods news” as our guide, since shoppers are not shy about speaking up if they’ve had a problem with a Mystery Shopping Company, we encourage shoppers to give A Customer’s Point of View a try.