Mystery Shopper Magazine

Company Overview: Located in the state of Texas, Customer Impact has operated as a mystery shopping company for over 25 years. Their website states that they have over 200,000 mystery shoppers and represent well-known brands like Mattress Firm, Applebee’s, Hostess, Wagner and Jimmy Buffet’s Margaritaville. Customer Impact is an innovative company offering video, competitor, franchise compliance, and in person reveal/reward assignments.

How to Sign Up and Get Assignments: Customer Impact’s website makes it easy to join to become a mystery shopper. Simply go to their website and click on “New Shopper Sign Up.” If calling them works better for you, they can be reached at (800)-677-2260. The company also has some helpful resources such as Mystery Shopping Tips, Top 10 Shopper Mistakes, Report Writing Tips, and a Shopper FAQ.

What Others Have to Say: Fellow mystery shoppers have commended Customer Impact and has quickly become a favorite for companies to shop for. One shopper stated, “They are definitely an awesome company to work with! I love everything about this company, from the schedules to the work. They are always at the top of my list.” There are many other shoppers in the forum who share the same sentiment with words of approval, homage, and compliments for the company.

Personal Experience: Customer Impact is a company I was unaware of until now. Due to the high amount of recognition they have received, fellow shoppers appear very happy to be working with this business. Positive comments of responsiveness, scheduling, and fast payment have all been reported regarding this company.

Conclusion: Based on the extensive feedback from fellow mystery shoppers alone, Customer Impact seems to be one of the best mystery shopping companies to work for right now.  It’s not very often that a shopper finds excellence in all areas of a mystery shopping company. On top of that, they’re acknowledged by the MSPA which is always a huge plus. I recommend signing up with Customer Impact today!